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Switzerland (bkw.ch)
Private customers
Terms and Conditions & Legal Information
GTC and legal
GTC and legal
The documents posted here are currently only available in German.
Services
General services
Services provided by BKW
PDF
74 KB
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Project services
PDF
81 KB
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Services
PDF
78 KB
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Services
Smart Energy
AGB Smart Energy
PDF
95 KB
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Services
Energy Business
GTC Energy Business
PDF
75 KB
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Services
ICT Dienstleistungen
AGB «ICT Leistungen»
PDF
81 KB
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Services
Elektromobilität
AGB «Ladestation»
PDF
80 KB
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AGB «e-mobility Unternehmenskunden»
PDF
103 KB
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Services
Besucherführungen
AGB «Kraftwerksbesichtigung»
PDF
104 KB
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Services
Weiterbildung/Kurse
BGB «Kurse der BKW»
PDF
71 KB
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Electricity
Netzanschluss / Netznutzung
AGB «Netzanschluss und Netznutzung»
PDF
132 KB
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Electricity
Energielieferung Grundversorgung
AGB «Energielieferung an Kunden mit Grundversorgung»
PDF
79 KB
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Electricity
Supply of Electrical Energy in Excess of Basic Supply
GTC «Supply of electrical energy outside of basic supply» (Valid from 1 May 2026)
PDF
70 KB
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Electricity
Direktvermarktung
AGB «Direktvermarktung Schweiz»
PDF
124 KB
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Electricity
Rücklieferung
AGB «Rücklieferung von elektrischer Energie» (gültig ab 1. Januar 2026)
PDF
84 KB
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Electricity
Bedingungen für Verteilnetzbetreiber
AGB «Anschluss von Verteilnetzen an das BKW Netz und die Nutzung des BKW Netzes»
PDF
204 KB
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Electricity
Bedingungen für Hochspannung
BGB «Netzanschluss und Netznutzung Hochspannung»
PDF
110 KB
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Electricity
Zusammenschluss zum Eigenverbrauch
BGB «Zusammenschluss zum Eigenverbrauch (ZEV) und virtueller Zusammenschluss zum Eigenverbrauch (vZEV)»
PDF
114 KB
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Electricity
Lokale Elektrizitätsgemeinschaft
BGB Lokale Elektrizitätsgemeinschaften (LEG)
PDF
111 KB
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Gas
Gaslieferung an Kunden mit freiem Netzzugang
AGB «Gaslieferung an Kunden mit freiem Netzzugang»
PDF
93 KB
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Wärme
Wärmeverbund & Wärme-Contracting
AGB «Lieferung von Wärmeenergie aus einem Wärmeverbund»
PDF
97 KB
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AGB «Bau und Betrieb von Wärmeversorgungsanlagen (Wärme-Contracting)»
PDF
96 KB
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Terms of Use BKW Customer Centre
Terms of Use BKW Customer Centre
Terms of Use BKW Online Customer Centre
PDF
64 KB
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Procurement Switzerland
Procurement of goods and services
Purchase of equipement and technical services
PDF
108 KB
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Purchase of Goods
PDF
81 KB
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Purchase of Services
PDF
90 KB
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Procurement Switzerland
Procurement of IT resources
IT Procurement
PDF
99 KB
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Procurement Switzerland
Beschaffung von Bauleistungen
AEB «Bau»
PDF
131 KB
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Procurement Switzerland
Beschaffung von Gebäudetechnik
AEB Gebäudetechnik
PDF
166 KB
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Procurement Switzerland
Kernkraftwerk Mühleberg
AEB «Ergänzende gesetzliche und organisatorische Bedingungen zu den allgemeinen Einkaufsbedingungen der BKW Energie AG»
PDF
154 KB
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Procurement Switzerland
Procuring human resources
Staff recruitment on a contingency basis
PDF
80 KB
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AEB «Personalvermittlung auf Mandatsbasis»
PDF
85 KB
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Temporary employment agency
PDF
1.5 MB
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Procurement international
Procurement of goods and services in Germany
Procurement in Germany
PDF
133 KB
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Procurement of services in Germany
PDF
95 KB
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Procurement of goods in Germany
PDF
96 KB
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Procurement international
Procurement of services and goods in Italy
Procurement in Italy
PDF
134 KB
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Procurement international
Allgemeine Einkaufsbedingungen Arbeitnehmerüberlassung BKW Infra Services Deutschland
Allgemeine Einkaufsbedingungen Arbeitnehmerüberlassung BKW Infra Services Deutschland
PDF
166 KB
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Procurement international
Allgemeine Einkaufsbedingungen Personalvermittlung BKW Infra Services Deutschland
General Terms and Conditions of Purchase for Personnel Placement BKW Infra Services Germany
PDF
121 KB
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Code of Conduct
Supplier Code of Conduct of the BKW Group
Supplier Code of Conduct Version 2.0 dated November 2025
PDF
589 KB
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Archive
BKW Group Supplier Code of Conduct
Supplier Code of Conduct version 1.2 dated 05/05/2023
PDF
529 KB
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Contact details
Contact
Integrity Line
Electricity customer support
+41 844 121 113
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