Private customersContact
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How to reach us
Tell us your question or concern. We will be happy to help you further.
Customer serviceYour first point of contact for questions about electricity bills, BKW products and services, moving notifications, photovoltaic systems and grid connection information+41 844 121 113Monday-Friday
07:30 to 17:30
Additional contact details
In the Customer Centre, you can view or edit your personal data and documents.To the customer centre
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Power outage and planned power shutdown
Planned power shutdownPower outageGrid faultDuring maintenance and construction work As a result of natural events or damage to the gridDue to fluctuating grid voltage.BKW Customer Service CentreService number for electricity supplyBKW Customer Service CentreMonday to FridayDailyMonday to Friday07:30 to 17:30Around the clock07:30 to 17:300844 121 1130844 121 1750844 121 113For an overview of current power shutdowns, visit outage.bkw.chFor an overview of current power outages, visit outage.bkw.ch—
Report your move in or out online and avoid unnecessary electricity costs. Submit your moving notification conveniently now!Report your move
Report your move in or out online and avoid unnecessary electricity costs. Complete your move notification conveniently now!Report your move now
Media contact
General contact for media professionals
Media professionals with general enquiries should please contact our media office by email or phone.
To the Media Relations team
BKW Media Office
Viktoriaplatz 2
3013 Bern
SwitzerlandEmail: medien@bkw.ch
Phone: +41 58 477 51 07The Media Relations email inbox and telephone are monitored around the clock.
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